FAQ
We gladly accept returns and exchanges
Contact us within: 5 days of delivery
Ship items back within: 7 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Returns and exchange details
We want you to be happy with your purchases. You can return an item postmarked within 7 days for an exchange or credit. Unless it’s defective, you pay for shipping.
Payment
We accept all major credit cards.
Shipping
- Your packages will ship within 3 to 7 days. Custom order could take 10 days.
- Once shipped orders are typically delivered within 3 to 7 days.
- Shipping is based on weight.
- We ship via USPS, UPS or FedEx.
- We ship Internationally.
Additional policies and FAQs
If you have any questions please contact us at ellen@jewelsbyelan.com. Thanks and we look forward to hearing from you.