We gladly accept returns and exchanges

Contact us within: 5 days of delivery

Ship items back within: 7 days of delivery

 We don't accept cancellations

But please contact us if you have any problems with your order.

 The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Returns and exchange details

We want you to be happy with your purchases. You can return an item postmarked within 7 days for an exchange or credit.  Unless it’s defective, you pay for shipping.


We accept all major credit cards.


  • Your packages will ship within 3 to 7 days.  Custom order could take 10 days.  
  • Once shipped orders are typically delivered within 3 to 7 days.
  • Shipping is based on weight.
  • We ship via USPS, UPS or FedEx.
  • We ship Internationally.

Additional policies and FAQs

If you have any questions please contact us at ellen@jewelsbyelan.com. Thanks and we look forward to hearing from you.